Your problem may be caused by not running the minimum system requirements for the game. Check the system requirements for PlanetSide to make sure your system is meeting the minimum requirements to play. Be sure that you are connected to the internet, and you have configured your router to our listed specifications. In addition check the supported sound and video cards and their drivers with our matrix. Be sure to check back for updates. If you are still having trouble please contact us.

System Requirements
Listed here will be the system requirements for Planetside. You must meet these requirements to play the game properly. If you do not, the game may not run the way it was intended to.

Supported Video Cards
Listed here are the tested and supported video cards and their drivers. You must meet these requirements to play the game properly. If you do not, the game may not run the way it was intended to.

Supported Sound Cards
Listed here are the tested and supported sound cards and their drivers. You must meet these requirements to play the game properly. If you do not, the game may not run the way it was intended to.

Router Information
If you are losing connection to the game in random intervals, be sure to configure your router according to our specificationss. If it is not configured properly, you may lose your connection to the game at random intervals.

Firewall Information
In addition to your router, you may have a firewall or proxy. We do not formally support firewalls but here is some information that might help you.

Search the Knowledge Base
Our knowledge base has a wealth of information. In here you will find answers to most of your problems and questions that you may have.

Internet Play
PlanetSide is an internet-only game, requiring players to connect to Sony Online Entertainment servers via their own Interent connections for which they are responsible. Additional online fees and valid credit card are required.