During your career as a combatant in Planetside you may encounter connection problems at some point. To define connection issues, they are usually indicated by receiving the following messages while playing: 

• "You have left the world server"
•  "Disconnected"

These messages signify a loss of connectivity with the game servers. If you get these messages you should check our server status webpage. If our servers are currently active, attention should be brought to your connection to the internet and anything that may impede or block your connection. 

• NOTE: Connections issues result from different cause's then general game crashing problems and should be treated differently. If you are experiencing game crashing problems you may need to check other sections of this website for additional troubleshooting tips.

The following items are known to be sources of connection problems and the information may be helpful if you are having problems connecting or staying connected to Planetside. We understand that some of these devices or technologies may have been in place for periods of time and have only recently began having problems, but we would suggest that you please try these troubleshooting tips:

• Routers: In general, they should be able to connect to the game without modifications needed to the router. However, if you are experiencing connection problems and are using a router, we would suggest bypassing the router and connecting directly to your modem. If your problems cease while bypassing the router you can try these three things: 
• Try resetting your router to its default settings. In our testing, most routers were able to play with their default settings in place. Please check our Router Support page for information on how to do this for various routers. 
• Check your router manufacturer's website for any available Firmware updates. If available, download and install those. 
• If the above suggestions were not successful, or you have altered your router settings in some way, please check our Firewall/Proxy information page for the information you will need to enable your router to connect to the game servers.
• IRQ Conflicts for Win98/ME: You should check if your network adapter/modem is sharing an IRQ with your Video or Sound card. To check for this, right click on the "My Computer" icon on your desktop and choose "Properties" from the menu. Next, choose the "Device Manager" tab and double click the "Computer" entry at the top of the device list. This should bring up the IRQ Resource window. If your network card is sharing an IRQ with your Video or Sound card then you may need to move one of those devices to a different IRQ to resolve the conflict.
• Modem/Network Adapter Conflict: If you have a modem installed in your computer along with the network card for either your Cable or DSL modem then it may cause troubles. We recommend that you remove the modem from your computer completely, or at least disable it, so there is no conflict there between the modem and your network card.
• Firewall/Proxy/Anti-virus Software: While an important part of home computer security or a way to provide connection sharing, these technologies can interfere with game connectivity. If you are having connection problems and are using one of these types of software you should, if only temporarily, try disabling or uninstalling it and then try connecting to the game. If the problems cease while this software is disabled or uninstalled you should check our Firewall/Proxy information page for the information you will need to ensure these types of software work successfully with the game.
• Problems with hosting PlanetSide Voice Conferencing: Issues with hosting PlanetSide Voice Conferencing are usually related to the incoming port for the conferencing being blocked by a firewall, be it NAT, software, or something else. Check out our page for PlanetSide Voice Conferencing to assist you if you are having difficulty hosting one.