You may cancel your subscription by going into the PlanetSide Launchpad. After logging in with your Station Name and password, click on "Edit Subscription". Then click the "Edit Account" button. On the new screen select the Cancel Subscription option. You will be taken to a new screen asking you if you are sure you want to cancel the subscription. If you wish to continue with the cancellation click the "Submit" button.

All subscription cancellation requests become effective at the end of your current subscription cycle (i.e. at the end of your 3-Month subscription). You will still have access to PlanetSide until your current subscription expires.

 ***NOTE: If you cancel within the free month, you will not be billed for your subscription and your Planetside subscription will remain active until the end of the free month.

Our policy is that we do not give refunds for subscription you have already purchased after your free month is over.

If you cannot cancel your PlanetSide subscription online or you are having problems canceling your account, you can contact The Station Customer Service team at (858) 537-0898. Customer Service Representatives are available weekdays from 8:30 AM to 5:30 PM PST (11:30 AM to 8:30 PM EST), except holidays.

If you are not in the USA, or can not call, email accounts@station.sony.com with the following pieces of information:

Planetside Station Name
Account Key(s)
Billing Address
Birthdate
Zip Code

If you are still having problems after visiting this support section, you can contact our Technical Support Department via email using our online form.