Account Security

Account Security

As the population of online internet gaming increases, so too, do issues regarding stolen or compromised accounts, and/or accounts that have been transferred from one player to another in violation of the User Agreement. These issues (and the time it takes to investigate and attempt to resolve them) hugely detract from the time that SOE's customer support staff have to provide quality customer service. Accordingly, SOE must remind all customers that:

(1) Account security (whether it be password protection, running virus checks, disabling file sharing, or any other element of making sure accounts are not stolen or compromised) is the responsibility of the account owner.

(2) Any and all stolen and/or compromised accounts that are reported to SOE may be *suspended* in order to conduct an investigation. If characters on the account are deleted maliciously by someone, a CSR representative may offer a character restore, if possible, after an investigation. Experience points that are lost due to a restoration of this nature will not be reimbursed.

(3) Any customer found to be involved in an account theft may have any and all of his/her accounts banned.   Prior to taking any action against accounts reported as compromised, we will conduct a thorough review of the accounts and determine the appropriate course of action. Accounts will only face disciplinary action based on information gathered through our investigation and not as a result of external allegations.