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Search the Station Knowledge Base If you've got a question about any of our games or services, check out our Knowledge Base. Submit your question and browse through a number of possible solutions and explanations. Chat Live with Customer SupportLive Chat is available between the hours of 9am to 6pm PST Monday through Friday Email Contact: planetsidehelp@soe.sony.com For technical, account, billing issues please email planetsidehelp@soe.sony.com. Before sending your email, please specify the nature of your inquiry in the subject of your email (i.e., technical issue, account issue, billing issue, in-game bug). A Customer Service Representative will respond to your email as quickly as possible. Phone Contact: (858) 537-0898 For in-game support for all in-game issues, enter a CS Ticket in-game by typing the command "/appeal" in your chat bar in-game. A Customer Service Representative will respond to your ticket as quickly as possible. |
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